Refund and Cancellation Policy
Last updated: June 2026
Digital Subscription
PSX Pro is a digital subscription service with a monthly plan of PKR 500 and an annual plan of PKR 5,000. It provides access to online stock research, screening, comparison, portfolio tracking, valuation, and alert tools. No physical product is sold or shipped.
Cancellation
You may cancel your subscription at any time. Cancellation stops future renewals. Unless a refund is approved under this policy, access continues until the end of the billing period you have already paid for.
Refund Eligibility
Refunds are considered only when paid access was not activated, a duplicate payment was made, an incorrect amount was confirmed, or the service was materially unavailable because of an issue on our side. Please include your account email, payment date, amount, and transaction reference with the request.
Renewal Payments
Monthly and annual renewal payments are generally non-refundable once the new billing period has started. We may approve a renewal refund only when a cancellation request was submitted before renewal but the account was charged due to a technical error.
Duplicate or Incorrect Charges
Confirmed duplicate payments or charges for an incorrect amount will be refunded in full. If a payment failed but your account was debited, the payment provider or issuing bank may automatically reverse it. Contact us if the amount is not reversed within 7 working days.
Non-Refundable Situations
Refunds are not provided after premium access has been activated and the account has been able to use the tools. This includes change of mind, deciding the service is no longer needed, investment losses, dissatisfaction with stock market performance, failure to cancel before a normal renewal, or temporary interruption caused by a user's device, internet connection, bank, payment provider, PSX, or another third-party data source.
Refund Processing
Approved refunds are submitted to the original payment method. Processing normally takes 7 to 10 working days after approval, but the final timing is controlled by the payment provider and your bank.
How to Request a Refund
Submit your request through our Contact page. We will review the request and reply using the email address on your account.